FROM EVERYDAY STUDIO LIFE · Pilates Zentrum Dortmund
When ChatLine answers the phone, your team stays with the person.
What does bringing ChatLine into a Pilates studio look like? Pilates Zentrum Dortmund talks with ChatLine about availability, setup and the experience at reception.
Interview with Pilates Zentrum Dortmund · 7:23 minutes
Watch on YouTubeThe starting point: Opening hours exceed staffed reception hours.
The studio describes being open from 8 am until 9 pm, with reception not staffed for the entire day. Outside staffed hours, callers previously left messages that reception staff had to return later.
1:07 · Watch this part of the videoThe change: Staying in the conversation with customers.
The team reports that staff can stay with their on-site tasks and customers while “Josef” handles the call. Weekend cancellations are also mentioned as a practical relief: the team no longer needs to check those calls itself.
3:24 · Watch this part of the videoSetup: Good answers start with clear information.
The initial setup required coordination and revisions. The studio explains why the information provided to the AI mattered. Frequent calls, services and intended tasks had to be reviewed. The team also saw this as an opportunity to improve its own workflows.
Watch on YouTubeWhat comes next: Expanding the scope deliberately.
At the time of the interview, the focus was on classes. The studio plans to add personal-training bookings and further services next, expanding its existing use step by step.
Watch on YouTubeWhat could this look like in your studio?
Let’s discuss your requests, reception hours and existing studio software. Further customer references are available on request.
Request a demo